Digital Access Coordinator - Morgan, Lewis & Bockius LLP

  • 22 Nov 2021 12:18 PM
    Message # 12142265

    Digital Access Coordinator – Morgan, Lewis & Bockius LLP

    Locations: Philadelphia, Pennsylvania / Los Angeles, California / Boston, Massachusetts

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    Morgan, Lewis & Bockius LLP, one of the world’s leading global law firms with more than 4,000 lawyers and staff in 31 offices is currently seeking a Digital Access Coordinator, resident in our Philadelphia, Boston, or Los Angeles office locations.   The Digital Access Coordinator supports the Research Resources team functions related to the firm-wide use of digital resources, including password management, cost recovery, usage statistics, subscription database support, resource and connectivity troubleshooting, department intranet content management as directed by the team, and technical workflow operations for Research & Library Services staff in all offices. The Coordinator works as part of a Digital Access Team to identify, evaluate, and implement technologies and applications to support the research resource needs of the firm’s legal and professional staff and clients.

    The selected candidate will be on a hybrid in-office/remote working schedule. Hours may vary in order to support the Team in all US Time Zones / throughout the US domestic offices.

    Responsibilities                                                                                 

    Fulfill requests for database passwords, and maintains credential information in the firm’s Resource Management system.

    Create and maintain user distribution lists associated with digital subscriptions. Undertake periodic reviews with vendors to ensure accuracy of those lists and to reconcile them with firm directories.

    Maintain current list of valid IP addresses as well as relevant documentation regarding provider notification. Serves as primary firm contact for IP addresses.

    Coordinate with IT and Networking Teams with regard to VPN, IP and IDM protocols.

    Maintain documentation relating to digital services and vendors. Updates vendor records for digital resources in department Sharepoint database.

    Work with the Research Resources team to maintain documentation and  protocols for all legal staff arrivals and departures.

    Work with Library Managers and Trainers on onboarding procedures for new attorneys and professional staff.

    Assist Digital Access Librarian and Manager in testing new digital information products.

    Provide assistance with usage report processing.

    Document end-user protocols.

    Cross-train and support members of the Research Resources Team. Provide overviews of Digital Access tools and applications to Research & Library Services Team members.

    Troubleshoot basic connectivity issues.

    Provide digital technical support for Research Staff in all offices firm-wide.

    Participate in and contribute to Single Sign-On protocol and workflow.

    Perform other related duties as assigned.

    EDUCATION AND EXPERIENCE

    This job requires:

    A Bachelor’s degree and

    A minimum of two years of experience in some level of technical resource management in online research and/or information systems in a library setting. Law firm experience strongly preferred.

    OR: equivalent combination of education and experience.

    OTHER QUALIFICATIONS AND REQUIREMENTS: 

    To perform the job successfully, an individual must demonstrate the following knowledge skills and abilities:

    Practical and resourceful problem solving abilities.

    Experience working with Integrated Library Systems including OPACs, and with Resource Management applications. Familiarity with the Innovative Interfaces platform a plus.

    Ability to read and interpret general business documents, instructions and manuals, write routine business correspondence, and speak effectively with employees, clients, and vendors.

    Basic arithmetic skills (add, subtract, multiply, divide all units of measure)

    Ability to carry out detailed, but uninvolved written or oral instructions and deal with problems in routine situations

    To perform this job successfully, an individual must have a basic knowledge of / be proficient in the following software:

    Microsoft Office, particularly Excel, OneNote, Teams and Outlook.

    Working knowledge of HTML and other web technologies.

    Moderate familiarity with SharePoint.

    Knowledge of IP authentication and other basic networking protocols.

    You must be fully vaccinated against COVID-19 by your hire date to be eligible for starting in the role. Proof of vaccination will be required. Morgan Lewis will provide reasonable accommodation(s) based on medical or religious grounds for qualified candidates.

    Morgan, Lewis & Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

    Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

    California Applicants: Pursuant to the California Consumer Privacy Act, the following link contains the Firm's California Consumer Privacy Act Privacy Notice for Candidates which explains the categories of personal information that we collect and the purposes for which we use such personal information. CCPA Privacy Notice for Candidates

    Morgan Lewis & Bockius LLP is also an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    If you are interested in applying for employment with Morgan Lewis and need special assistance or an accommodation to use our website or to apply for a position, please call or email the following contacts:

    Professional Staff positions: Please call 888.534.5003 or email talent.acquisition@morganlewis.com

    Lawyer/Summer Associate positions: firmattorneyrecruiting@morganlewis.com

    Determination on requests for reasonable accommodation are made on a case-by-case basis.

    Apply online: Digital Access Coordinator - Morgan, Lewis & Bockius LLP

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